Refund policy

Last Updated: September 10, 2026

PONODOG (“we,” “us,” or “our”) accepts returns and issues refunds in accordance with the policy below. Please review this policy carefully before placing your order.

Returns and Exchanges for Customer Convenience

We do not accept returns or exchanges for reasons such as “the item was different from what I expected,” “the size does not fit,” or “I ordered the wrong item.”

Dog apparel is made from delicate materials, and for hygiene reasons, we cannot accept items once they have been delivered to the customer, even if they are unused.

Thank you for your understanding.

Defective or Incorrect Items

We accept returns only in the following cases:

The item is defective.
You received an item different from the one you ordered.

If either of the above applies, please contact us within 5 days of receiving your order.

Please complete the Return Form included with your order and return the item to us using cash-on-delivery shipping.

Return shipping costs for defective or incorrectly shipped items will be covered by PONODOG.
We do not offer exchanges. Refunds only.

Items That Cannot Be Returned

We cannot accept returns in any of the following cases:

More than 5 days have passed since delivery.
The product tag has been removed.
The item shows signs of use or fitting, including wrinkles, stains, or odors.
Accessories, complimentary items, or other included items are missing.
The Return Form is not included.
The item was purchased at our physical store.
The return or exchange is requested for reasons attributable to the customer.

If an item that is not eligible for return is sent to us, it will be returned to you at your expense.

If repeated returns occur, we reserve the right to decline future orders.

Refunds

Refunds will generally be processed through the credit card used for the original purchase. The timing of the refund appearing on your account will depend on your card issuer’s processing cycle.

If, due to unavoidable circumstances, we are unable to process the refund through your credit card provider, we may issue the refund by bank transfer. In such cases, PONODOG will cover the bank transfer fee.

International Orders

If an item is defective or you receive an incorrect item, please contact us within 5 days of receiving your order. We will provide instructions on how to return the item. Please do not return any item without contacting us in advance.

If an order is returned to us due to refusal to pay customs duties or import taxes, prolonged absence, refusal of delivery, or similar circumstances, we will refund the amount paid after deducting the original shipping charges, return shipping charges, customs duties, and any other costs incurred by PONODOG.