Legal notice

Last Updated: May 17, 2026

Seller
Eri Horikoshi (PONODOG)

Responsible Representative
Eri Horikoshi

Address
Signal Hill 101, 2-16-25 Jiyugaoka, Meguro-ku, Tokyo 152-0035, Japan

Phone
+81-3-6421-1027

Email
info@ponodog.com

Support Hours
11:00–18:00 on business days (excluding store holidays)

Prices
All prices are displayed on each product page and include applicable Japanese consumption tax.

Shipping Fees
Please see our “Shipping & Delivery” page for details.

Additional Charges
shipping fees

Shipping Time
Orders will be shipped within 3 business days after the order is confirmed.
*Excludes delays caused by weather conditions or shipping carriers.

Payment Methods and Timing
Credit card
Your card information is entered at checkout, and payment is processed when your order is completed.

Return Period
Please see our “Return Policy” page for details.

Refund Policy
For credit card payments, refunds will be issued through your credit card provider. The timing of the refund may vary depending on the processing cycle of your card provider.

If a refund cannot be processed through your credit card provider due to billing-cycle timing or other circumstances, the refund will be made to a bank account designated by you. Any bank transfer fees will be covered by PONODOG.

Return Shipping Policy
Please see our “Return Policy” page for our return and exchange conditions, including return shipping methods and responsibility for shipping costs. If you have any questions, please contact us through our “Contact” page.