Privacy policy

Last Updated: September 11, 2026

PONODOG (“we,” “us,” or “our”) has established this Privacy Policy to ensure the appropriate handling of personal information provided by our customers.

1. Definition of Personal Information

For the purposes of this Privacy Policy, “personal information” includes your name, address, telephone number, email address, shipping information, payment-related information, account information, purchase history, store visit history, information about your dog, and other information that may identify you personally.

2. Purposes of Use

We use your personal information for the following purposes:

To process payments and ship your orders
To respond to inquiries
To manage customer account information
To review purchase and store visit history
To recommend products based on your dog’s size and preferences
To provide information about new arrivals, promotions, events, direct mail, and other updates (only where you have opted in)
To improve our services and support product development
To analyze website usage and optimize advertising, including through the use of cookies

3. Disclosure to Third Parties

We will not disclose or provide your personal information to third parties without your consent, except as required or permitted by applicable laws and regulations.

4. Outsourcing of Personal Information Processing

We may entrust the handling of personal information to third-party service providers to the extent necessary for our business operations. These may include shipping carriers, payment processors, e-commerce platforms, POS system providers, email delivery services, and advertising and analytics service providers.

5. Security Measures

We appropriately manage your personal information and implement reasonable security measures to prevent unauthorized access, loss, leakage, and other security incidents.

6. Use of Cookies

We use cookies to analyze website usage and optimize advertising. Cookies do not themselves contain information that directly identifies a specific individual. However, information collected through cookies may be combined with other information held by us or obtained from other sources and may, as a result, identify an individual.

7. Requests for Disclosure, Correction, or Deletion

If you wish to request the disclosure, correction, deletion, or other handling of your personal information, please contact us at the email address below. We will respond appropriately in accordance with applicable laws and regulations.

8. Contact

Eri Horikoshi (PONODOG)
Email: info@ponodog.com
Address: Signal Hill Jiyugaoka 101, 2-16-25 Jiyugaoka, Meguro-ku, Tokyo 152-0035, Japan
Contact Person: Eri Horikoshi